Shipping:
- We do not offer Cash on Delivery and hence all the orders pre-paid.
- Orders are shipped within 72 hours (Working Days).
Cancellations:
- You can cancel your order online before the book has been shipped. You need to submit the cancellation request within 12 hours of placing the order and in such a case your entire order amount will be refunded.
- After shipment or after 12 hours, we cannot cancel or refund the same.
Return:
In the rare event, something goes wrong, here is our return policy:
- We accept returns only if you have received a damaged product or a wrong product has been shipped out to you.
- You will have to email us at sales@kitturani.comor whatsapp us on 8920797826 within 24 hours of receiving the wrong/damaged product.
- Kitturani Publication team will receive and review your return request. Upon approval, we will arrange for a reverse pickup at a time mutually agreed upon with you.
- Once your return has been authorized, we’d be happy to process your refund via the same payment mode with which you made the purchase, which will take 5-7 business days to reflect in your account.
- We will initiate the refund after we receive the item and it has gone through the necessary quality checks.
- We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out at info@kitturani.com
- All returns are subject to the discretion of Kiturani Publication.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
P.S.: Please check the phone number, address & pincode carefully at the time of placing the order. Re-shipping in case of returned orders (due to an error in Shipping Details) will be done with an extra charge.